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FAQ

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1. I don’t know my username or password

If this is the first time you log in to the training portal, your username and password are both your employee ID.

  1. If you have previously logged in to the system, you can use the Secret questions you selected while setting up your account. Click Login in the top right corner of the screen, and click the “Forgot your password?” link.

2. How may I view my progress for a given course?

Your course progress can be accessed and seen from two places:

  1. The "My Courses" area (accessible from the left menu) will display your current progress for any course you may be subscribed to.
  2. From within the course itself, the "My Progress" button will show much the same information as what can be found in the "My Course" area, but with a breakdown by course module as well (if applicable).

3. How may I start a course I have subscribed to?

All courses that you have access to can be launched via the "My Courses" link from the left menu. You can subscribe to courses in this area, if they are available to you, simply by clicking on the course name. Once you are subscribed, the link will change from a subscription link, to a course launching link. This is the link you will use to launch the course.

Please note that your browser will be tested prior to the course launching in order to ensure that it is compliant, thereby maximizing your experience.

4. How may I view and/or change my personal information?

All of your personal and profile information can be found by clicking the "My Profile" link in the menu at the top. You may also change your password from this area.

5. What are the minimum "hardware" requirements to use the E-Learning Portal?

The following are the hardware requirements to be met in order to use the E-Learning Portal environment:

  1. Pentium III processor or higher.
  2. 256MB of RAM or higher.
  3. Super SVGA (800x600) or higher resolution video adapter and monitor.
  4. 56kbps or higher speed Internet Access.

6. What are the minimum "software" requirements to use the E-Learning Portal?

The following are the software requirements to be met in order to use the E-Learning Portal environment:

  • Microsoft Windows 2000 or Microsoft Windows XP Operating Systems.
  • Microsoft Internet Explorer 6.0 or Mozilla Firefox 2.0 Internet Browsers.
  • Adobe Flash Player Plug-in (this is freely available from Adobe's website).

7. Who do I contact for support?

Click here to contact our support team for any technical questions.